FAQ

How do I make an order on your website?

Making an order with ADIDOG Store is very simple, just find the products you would like to order using either the search bar or by using the navigation bar at the top. Add the products to your cart, and then checkout!


 

What is the availability of the products on your site?

We stock over 1,000 products on the website, and you can see whether the item you would like is in stock, or not. On the rare chance that we have sold out of the product that you want, we can offer you either a full refund of pending funds, or we will source it from our other wholesalers, at the earliest opportunity.


 

What payment methods are available?

We accept PayPal or any credit card that accepts by PayPal.


 

How do I change or cancel my order?

If your order has not yet been picked by our warehouse team call or email us within at least 48 hours of placing your order and you can change or cancel your order for a full refund. If your item has arrived, you can return it to us in 30 days. To read in more detail visit our REFUND POLICY page.


 

How do I track my order?

Once your order has been fulfilled within our warehouse you will receive an email with your tracking number and a weblink to follow the entire process of your order, and to keep you in the loop. You can also track your order via your account section.


 

What if I’m not home when my order arrives?

Our parcels all have a ‘leave safe policy’. Pet Supplies are often heavy & bulky, however our orders are tracked and packed with our rain resistant packaging, so they can be left safely!. Our couriers provide 3 delivery attempts before taking the parcel to their depots, but we understand you can’t put your life on hold waiting for your items to arrive, that’s why you can specify delivery information at checkout. This means you can give specific instructions regarding where to leave your parcel if you’re not home. With a neighbor? By the back door? Under the plant pot?


 

What do I do if my order is late or even lost?

If your item does not arrive within 30 days of it being dispatched, please email us at [email protected] or call us with your order number and we will carry out an investigation with our courier to find out exactly where your parcel is. We will send out a replacement product immediately if the courier is at fault.